PURCHASE & SHIPPING TERMS

Thank you for shopping with Zali & Co. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Zali & Co website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms (these Terms), which constitute the agreement between Kelly Ternouth trading as Zali & Co (A.B.N.93 377 119 729) (we, us, our, or Zali & Co) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Zali & Co is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

PURCHASE PRICE

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian dollars.

We reserve the right to vary the prices displayed on our Website from time to time and without notice to you.

Prices on Australian orders are exclusive of GST.

Our prices do not include insurance or any secondary attempts to deliver Items to you.

PAYMENT

Zali & Co accepts payment via credit card (via Stripe), direct transfer and any other payment method agreed upon, from time to time.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Zali & Co does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we make every effort to provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

PROCESSING OF ORDERS

Orders made via our Website will typically be processed within three (3) business days of your order being made and payment being received from us in cleared funds.

SHIPPING

Shipping will be via Australia Post.

Shipping with Zali & Co is offered at a flat rate of $9.95 for standard shipping. Express shipping via enquiry only.

DELIVERY TIMEFRAMES

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

·         Standard shipping: between seven (7) and ten (10) days of us notifying you that your order has been shipped; and 

·         Express shipping: between one (1) and three (4) days of us notifying you that your order has been shipped.

There may be times where shipping will take a little longer (for example, during peak times such as Christmas or in the case of pandemic). If we receive notification of a delay, we will notify you as soon as possible. If you have not received your Items within our suggested timeframes, please email us with your full name and order number, and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

CANCELLATION OF ORDERS

Zali & Co may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Zali & Co.

DAMAGED, LOST OR INCOMPLETE ORDER

Should your order be damaged, lost or incomplete, please email us within seven (7) days (including your order number, item code or name of the Item you ordered) so that we may assist you.

REFUNDS AND RETURNS

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

CONSENT

By agreeing to these Terms, you also consent to receive further electronic communications from us in relation to the Zali & Co business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.

GOVERNING LAW

The laws of Victoria govern these Terms.

ENQUIRIES

Please email us if you have any questions about these Terms.

Purchase & Shipping Terms last updated 13 October 2020.